Digital Product Refund Policy

1. Why digital products are treated differently

Every product sold by Brand Workbook Studio is a digital download. Once a file has been delivered and opened or downloaded, it cannot be returned in the way a physical product can: you keep the full content. For that reason, digital products are generally non-refundable after the file has been accessed or downloaded.

This is not a way of avoiding responsibility. If something is genuinely wrong with your purchase, we want to fix it — see sections 3 and 4.

2. Your statutory rights come first

Nothing in this policy is intended to limit, waive or remove any refund or cancellation right you have under the consumer law that applies to your purchase. Where applicable law gives you a right to a refund, that right applies regardless of what this page says.

[Important for the site owner: in a number of jurisdictions — including the EU and the UK — consumers have a cancellation or withdrawal right for online purchases, with specific rules for digital content that is supplied immediately, usually involving the customer’s express consent and an acknowledgement given before download. Confirm with a qualified professional what applies to your customers, make sure your Shopify checkout collects whatever consent or acknowledgement is required, and then describe that process here in plain language.]

3. When we will consider a refund

We will review a refund request, and normally resolve or refund, in situations such as:

• A verified technical problem we cannot resolve. The file is corrupted, incomplete, will not open, or delivery fails, and we are unable to provide a working copy or a suitable alternative.
• Duplicate purchase. You accidentally bought the same product twice, and the duplicate has not been used. Contact us with both order numbers.
• Wrong product delivered. You received a different workbook from the one you bought and we cannot supply the correct one.
• Unauthorised transaction that we and the payment provider can verify.
• Any case where a refund is required by applicable consumer law.

4. Technical problems: how we fix them

Please contact us before requesting a refund elsewhere — most issues are solved in one email. Write to hello@brandworkbookstudio.shop and include:

• your order number and the email address used at checkout;
• the name of the product;
• a description of what happens, including the device, operating system and software you are using;
• a screenshot of any error message, if you can.

We will first try to resupply the file or provide access another way. If we cannot deliver a working product, a refund will be issued.

5. What is normally not refundable

• Change of mind after the file has been accessed or downloaded.
• Buying a workbook that covers a topic you decided you did not need after reading it. Product descriptions, key features and prices are shown before purchase so you can check the fit — and you are welcome to email us any pre-purchase question.
• Not having time to complete the workbook, or not applying the exercises.
• Dissatisfaction with the business results you achieved. Our workbooks are educational resources and do not guarantee sales, revenue, clients, funding or any other outcome.
• Difficulty caused by software you have chosen not to install, where the product page stated what is needed. Ask us before buying if you are unsure.
• Requests made a long time after purchase, outside any period required by applicable law.

[Insert the time limit you will apply to refund requests, for example “within 14 days of purchase”, making sure it is at least as generous as the law requires for your customers.]

6. How to request a refund

1. Email hello@brandworkbookstudio.shop with the subject line “Refund request”.
2. Include your order number, the email address used at checkout, the product name and the reason for the request.
3. We will confirm receipt and let you know the outcome. [Add your target response time here, for example “within 2 business days”.]
4. If a refund is approved, it is returned to the original payment method through Shopify and its payment provider. The time it takes to appear on your statement depends on your bank or card issuer.

7. Access after a refund

If a refund is issued, your licence to use the product ends. You must stop using the workbook and delete any copies, digital or printed, that you hold. Any download links associated with the order may be deactivated.

8. Chargebacks

Please contact us before opening a dispute with your bank or card issuer. Most problems are a delivery or technical issue we can solve quickly, and a direct message is faster than a chargeback process for everyone involved. This request does not affect any right you have to dispute a transaction.

9. Pricing, promotions and errors

Prices displayed on BrandWorkbookStudio.shop are shown in euros (EUR) and are indicative; the price and total payable are those confirmed at checkout on the Shopify store. We do not retroactively refund the difference if a product is later offered at a different price, unless applicable law requires it. If a genuine pricing error occurs, we will contact you before processing the order.

10. Changes to this policy

We may update this policy. The version that applies to your purchase is the one published at the time you placed your order.

11. Contact

Refund questions: hello@brandworkbookstudio.shop or the contact page. See also our terms and conditions and FAQ.